Privacy Policy

1. Introduction

Wela Atelier ("we", "us", "our") operates from 47 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. This policy explains how we collect, use, and protect personal information provided to us through this website and through direct contact relating to our watch repair services.

We take data protection seriously. We collect only what is necessary to provide the services requested, communicate with clients, and maintain the workshop log that forms part of our service record practice.

2. Data We Collect

Information you provide directly

• Full name and contact details (email address, phone number)
• Description of the watch and service request submitted through the contact form
• Any correspondence by email or telephone relating to a service enquiry or booking

Information collected automatically

• Basic usage data via cookies (page visits, session duration) — see our Cookie Policy
• Browser and device type for website functionality purposes

Legal basis for processing (PDPA / GDPR principles)

We process personal data on the basis of: (a) your consent where given, (b) performance of a service contract, and (c) our legitimate interest in operating the workshop and maintaining service records. Thailand's Personal Data Protection Act B.E. 2562 (PDPA) governs personal data handling for Thailand-resident data subjects.

3. How We Use Your Data

• To respond to service enquiries and confirm bookings
• To carry out the agreed service and document it in our workshop log
• To contact you regarding the status of your piece during servicing
• To send the service record accompanying your returned watch
• To follow up on timing reviews for overhauled mechanical movements
• To analyse website usage in aggregate to improve this site (analytics cookies, if consented)

We do not use personal data for unsolicited marketing. We do not sell, share, or rent personal data to third parties for commercial purposes.

4. Data Retention

Contact enquiries that do not result in a service are retained for up to 12 months, after which they are deleted. Workshop log entries for completed services are retained for 7 years as part of our service documentation practice — these records may be relevant for future servicing of the same piece. You may request deletion of your personal details from the log at any time; we will retain only the anonymised service record.

5. Data Protection Measures

• Website data transmitted over HTTPS (TLS encryption)
• Workshop records stored on password-protected internal systems
• Physical records stored securely on the premises
• Access limited to workshop staff directly involved in the service
• In the event of a data breach, affected individuals will be notified promptly in accordance with applicable law

6. Cookies

This website uses cookies. Essential cookies are necessary for the site to function. Optional analytics and preference cookies are used only with your consent. Full details are in our Cookie Policy.

7. Your Rights

Under Thailand's PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your personal data (subject to retention obligations)
• Object to processing on the basis of legitimate interest
• Withdraw consent where processing is consent-based
• Receive your data in a portable format
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

8. Third-Party Links

This website may contain links to external sites (for example, Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to review their policies independently.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information through this site, please contact us and we will remove it.

10. Changes to This Policy

If this policy is updated materially, a notice will be posted on this page with the revised date. Continued use of the website after such changes constitutes acceptance of the updated policy.

11. Contact

Data Controller: Wela Atelier
47 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand
Email: [email protected]
Telephone: +66 53 218 460